Buyback Policy

At Wellness Bharat, we are committed to ensuring complete satisfaction for both our customers and distributors. Our Buyback Policy is designed to provide you with confidence and security in your purchases and business investments. This policy outlines the terms and conditions under which we accept returns and process buybacks.

1. Policy Overview

This Buyback Policy applies to two categories:

• Retail Customers: Individuals purchasing products for personal use
• Distributors: Independent business associates enrolled in our direct selling program

2. Retail Customer Returns

2.1 Return Eligibility

Retail customers may return products under the following conditions:

• Timeframe: Within 7 days of product delivery
• Condition: Product must be unused, unopened, and in original packaging
• Packaging: All labels, seals, and packaging must be intact and undamaged
• Documentation: Original purchase invoice/receipt must be provided
• Quality Issues: Defective or damaged products can be returned within 7 days

2.2 Non-Returnable Products

The following products cannot be returned:

• Opened or used products (due to health and safety regulations)
• Products with broken or tampered seals
• Products damaged due to customer misuse or negligence
• Clearance sale items or promotional products (unless defective)
• Products purchased more than 7 days ago
• Customized or personalized products

2.3 Refund Process for Retail Customers

2.4 Refund Deductions

The following may be deducted from your refund:

• Original shipping charges (if applicable)
• Return shipping costs
• Payment gateway transaction fees (2-3% of order value)
• Restocking fee (if product packaging is damaged)

3. Distributor Buyback Policy

3.1 Purpose

Our Distributor Buyback Policy is designed to:

• Protect distributors from inventory risk when exiting the business
• Ensure responsible inventory management
• Comply with direct selling regulations and industry standards
• Provide financial security for business investments

3.2 Eligibility Criteria

Distributors may request a buyback if:

• They wish to terminate their distributor agreement
• Products were purchased within the last 12 months
• Products are in resalable condition (unopened, unused, original packaging)
• Products are currently being sold by Wellness Bharat
• The distributor has no outstanding debts or obligations to the company
• Products were purchased directly from Wellness Bharat (not from other distributors)

3.3 Buyback Terms for Distributors

Time Period	Buyback Percentage	Conditions
0-3 Months	90% of purchase price	Products in perfect resalable condition
3-6 Months	80% of purchase price	Products in perfect resalable condition
6-9 Months	70% of purchase price	Products in perfect resalable condition
9-12 Months	60% of purchase price	Products in perfect resalable condition
Beyond 12 Months	Not Eligible	Products cannot be bought back

3.4 Non-Buyback Items

The following products are not eligible for distributor buyback:

• Opened, used, or consumed products
• Products with damaged, missing, or altered packaging
• Promotional items received free of charge
• Products purchased more than 12 months ago
• Discontinued products
• Seasonal or limited-edition items (unless still in current inventory)
• Products purchased from other distributors (peer-to-peer sales)
• Products that have expired or are within 3 months of expiration

3.5 Distributor Buyback Process

3.6 Deductions from Buyback Amount

The following will be deducted from the buyback payment:

• Return shipping costs (unless company arranges pickup)
• Any commissions or bonuses previously earned on the returned products
• Outstanding dues or payments owed to the company
• Administrative processing fee (if applicable)
• Restocking fee for damaged or incomplete packaging (10% of product value)

4. Damaged or Defective Products

4.1 Quality Issues

If you receive damaged or defective products:

• Report Immediately: Contact us within 48 hours of delivery
• Documentation: Provide photographs of the damaged product and packaging
• Inspection: Do not use or consume the product
• Return: We will arrange pickup or provide return shipping label
• Resolution: Choice of replacement product or full refund

4.2 Manufacturing Defects

Products with manufacturing defects will be:

• Replaced free of charge, regardless of purchase date
• Investigated to prevent future quality issues
• Eligible for full refund if replacement is not acceptable

5. Shipping and Handling

5.1 Return Shipping

Customer Returns: Customers are responsible for return shipping costs unless the product is damaged or defective.

Distributor Buybacks: Distributors are responsible for shipping costs unless the company arranges a pickup (for large volumes).

5.2 Packaging Requirements

To ensure safe return:

• Use sturdy outer packaging to prevent damage during transit
• Include all original packaging, labels, and documentation
• Add bubble wrap or cushioning material for fragile items
• Seal packages securely with strong packing tape
• Mark the package as "Return - Handle with Care"

6. Refund Methods and Timeline

6.1 Refund Timeline

Category	Inspection Time	Refund Processing	Total Timeline
Retail Returns	2-3 business days	7-10 business days	9-13 business days
Distributor Buyback	5-7 business days	15-30 business days	20-37 business days
Damaged/Defective	1-2 business days	5-7 business days	6-9 business days

6.2 Payment Methods

Refunds will be processed via:

• Original Payment Method: Credit/debit cards, net banking, UPI, digital wallets
• Bank Transfer: For distributor buybacks or large refunds (NEFT/RTGS)
• Store Credit: Optional - receive 110% value as store credit for future purchases

7. Special Circumstances

7.1 Business Closure

If a distributor is closing their business:

• Must submit formal business termination notice
• Can request buyback of eligible inventory
• All outstanding dues must be settled
• Distributor account will be closed after buyback completion

7.2 Product Recalls

In case of a product recall:

• All affected products will be bought back at 100% of purchase price
• No time limit restrictions apply
• Company will arrange and pay for all shipping costs
• Customers and distributors will be notified immediately

7.3 Force Majeure

Buyback processing may be delayed during:

• Natural disasters or pandemics
• Government-imposed restrictions
• Logistics disruptions
• Other circumstances beyond our control

8. Compliance and Legal Protection

8.1 Regulatory Compliance

This policy complies with:

• Consumer Protection Act, 2019
• Direct Selling Guidelines, 2016 (Ministry of Consumer Affairs, Government of India)
• Competition Commission of India regulations
• Industry best practices and ethical standards

8.2 Cooling-Off Period

As per Direct Selling Guidelines:

• Distributors have a 30-day cooling-off period from enrollment
• During this period, distributors can exit the business with minimal penalties
• 100% refund of enrollment fees and product purchases (subject to product condition)
• No questions asked cancellation policy within cooling-off period

9. Fraud Prevention

To prevent abuse of this policy:

• We reserve the right to refuse returns from customers with excessive return history
• Products may be inspected for authenticity and condition
• Fraudulent returns will result in account suspension and legal action
• Serial numbers and batch codes will be verified

10. Exceptions and Modifications

We reserve the right to:

• Modify this policy with 30 days' advance notice
• Make exceptions on a case-by-case basis
• Refuse returns that don't meet stated criteria
• Update buyback percentages based on business conditions

11. Contact Information

For buyback and return requests:

Retail Customer Returns:
Phone: +91 93369 44445
Email: care@wellnessbharat.in

Distributor Buybacks:
Phone: +91 93369 44445
Email: distributor@wellnessbharat.in

Mailing Address:
Wellness Bharat - Returns Department
AD-50T/2, Ekanki Kunj, Muir Road
Allahabad, Uttar Pradesh, 211002

Working Hours:
Monday to Saturday: 10:00 AM - 6:00 PM
Closed on Sundays and public holidays