Terms and Conditions

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires:

• "Company," "We," "Us," "Our" refers to Wellness Bharat and its affiliates
• "Customer," "You," "Your" refers to the person accessing our website or purchasing our products
• "Products" refers to all wellness products, supplements, and merchandise offered by Wellness Bharat
• "Services" includes our website, e-commerce platform, customer support, and direct selling program
• "Website" refers to www.wellnessbharat.com and all associated domains
• "Distributor" refers to independent distributors/consultants enrolled in our direct selling program

2. Acceptance of Terms

By accessing, browsing, or using the Wellness Bharat website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy, Disclaimer, and other policies referenced herein.

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Your continued use of our website after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

3. Eligibility and User Account

3.1 Age Requirement

You must be at least 18 years of age to use our website, create an account, or make purchases. By using our services, you represent and warrant that you are of legal age to form a binding contract.

3.2 Account Registration

To access certain features of our website or make purchases, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Immediately notify us of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

3.3 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

4. Products and Services

4.1 Product Information

We strive to display our products as accurately as possible. However:

• Product descriptions, images, and specifications are provided for general information only
• We do not warrant that product descriptions, colors, or other content are accurate, complete, or error-free
• Actual product packaging and materials may contain different information than shown on our website
• We reserve the right to modify product formulations, ingredients, or packaging without notice

4.2 Product Availability

All products are subject to availability. We reserve the right to:

• Discontinue any product at any time
• Limit quantities available for purchase
• Refuse or cancel orders that exceed purchase limits
• Modify product prices without prior notice

4.3 Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without notice. We reserve the right to:

• Correct pricing errors on our website or in orders
• Cancel orders placed at incorrect prices
• Refuse or cancel any order at an incorrect price, even after order confirmation

5. Ordering and Payment

5.1 Order Placement

By placing an order through our website, you are making an offer to purchase products subject to these Terms. All orders are subject to acceptance and availability.

5.2 Order Confirmation

Receipt of an order confirmation email does not constitute our acceptance of your order. We reserve the right to accept or reject your order for any reason, including but not limited to:

• Product unavailability
• Errors in product or pricing information
• Suspected fraudulent activity
• Inability to verify payment information
• Restrictions on quantities available for purchase

5.3 Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Net Banking
• UPI (Unified Payments Interface)
• Digital Wallets (Paytm, PhonePe, Google Pay, etc.)
• Cash on Delivery (COD) - subject to order value and location

5.4 Payment Security

All payment transactions are processed through secure payment gateways. We do not store your complete credit/debit card information. By providing payment information, you represent and warrant that you are authorized to use the payment method.

5.5 Failed Payments

If payment fails or is declined, we will notify you and may cancel your order. We are not responsible for any fees or charges imposed by your financial institution.

6. Shipping and Delivery

Shipping and delivery terms are governed by our Shipping Policy. Please refer to our detailed Shipping Policy for information regarding:

• Shipping charges and delivery timelines
• Serviceable locations
• Order tracking
• Packaging standards
• Delivery procedures

7. Returns, Refunds, and Cancellations

7.1 Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products within the specified timeframe subject to our return conditions:

• Timeframe: Products must be returned within 7 days of delivery
• Condition: Products must be unused, unopened, and in original packaging
• Proof of Purchase: Original invoice/receipt must accompany the return
• Tamper-Proof Seal: Product seal must be intact

7.2 Non-Returnable Items

The following items are not eligible for return:

• Opened, used, or consumed products
• Products with broken or tampered seals
• Products damaged due to misuse or negligence
• Products purchased during clearance sales or special promotions (unless defective)
• Personalized or customized products

7.3 Refund Process

Once we receive and inspect the returned product, we will:

• Approve or reject the return within 48-72 hours
• Process approved refunds within 7-10 business days
• Credit the refund to the original payment method
• Deduct shipping charges and payment gateway fees from the refund amount

7.4 Order Cancellation

Before Dispatch: You may cancel your order before it is dispatched by contacting customer support. Full refund will be processed.

After Dispatch: Once an order is dispatched, it cannot be cancelled. You may refuse delivery or initiate a return after receiving the product.

8. Direct Selling Program

8.1 Distributor Enrollment

Our direct selling program allows individuals to become independent distributors. By enrolling as a distributor, you agree to:

• Comply with all applicable laws and regulations
• Adhere to our Distributor Code of Conduct
• Not make unauthorized claims about products
• Maintain accurate records of sales and earnings
• Pay applicable taxes on earnings

8.2 Distributor Responsibilities

As a distributor, you are an independent contractor, not an employee. You are responsible for:

• Your own business expenses and taxes
• Compliance with local business regulations
• Ethical marketing and sales practices
• Not using misleading or deceptive advertising
• Respecting intellectual property rights

8.3 Income Disclaimer

Success as a distributor depends on individual effort, skills, and market conditions. We make no guarantees regarding income potential. Please refer to our complete Income Disclosure Statement.

9. Intellectual Property Rights

9.1 Ownership

All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Wellness Bharat or its content suppliers and is protected by Indian and international copyright laws.

9.2 Trademarks

"Wellness Bharat," "The Quantum Ayurveda," our logo, and other marks are registered or unregistered trademarks of Wellness Bharat. You may not use these trademarks without our express written permission.

9.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Reproduce, duplicate, copy, or resell any part of our website
• Modify or create derivative works based on our content
• Use our content for commercial purposes without written permission
• Remove or alter any copyright, trademark, or other proprietary notices

10. User Conduct and Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose or in violation of these Terms
• Impersonate any person or entity or falsely state or misrepresent your affiliation
• Transmit any viruses, malware, or harmful code
• Engage in any activity that interferes with or disrupts our website
• Attempt to gain unauthorized access to our systems or networks
• Collect or harvest any personally identifiable information from our website
• Use automated systems (bots, scrapers) to access our website
• Post or transmit any offensive, defamatory, or illegal content
• Engage in any fraudulent activity or misrepresent transactions

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy. By using our website, you consent to our Privacy Policy and agree that we may collect, use, and disclose your personal information as described therein.

12. Product Safety and Health Claims

12.1 Dietary Supplements

Our products are dietary supplements intended to support general wellness. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a healthcare professional before starting any new supplement regimen.

12.2 Individual Results

Results may vary from person to person. Testimonials and reviews represent individual experiences and are not guarantees of results.

12.3 Allergen Information

While we take precautions to prevent cross-contamination, our facilities process products that may contain allergens. Please review product labels carefully if you have allergies.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for:

• The content, accuracy, or opinions expressed on third-party websites
• The privacy practices of third-party websites
• Any transactions you conduct with third parties
• Any damages or losses caused by third-party products or services

14. Limitation of Liability

To the fullest extent permitted by law, Wellness Bharat, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or business opportunities
• Personal injury or property damage
• Adverse reactions to products
• Delays or failures in delivery
• Errors or omissions in content

Our total liability to you for any claims arising from or related to our website or products shall not exceed the amount you paid for the product(s) giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Wellness Bharat and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of our website or products
• Your violation of these Terms
• Your violation of any third-party rights
• Any fraudulent or illegal activity

16. Disclaimer of Warranties

Our website and products are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of non-infringement
• Warranties that the website will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of information

17. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from any cause beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, pandemics)
• Government actions or regulations
• Strikes or labor disputes
• Acts of terrorism or war
• Power failures or internet outages

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Allahabad, Uttar Pradesh, India.

19. Dispute Resolution

19.1 Informal Resolution

In the event of any dispute or claim arising from these Terms, you agree to first contact us to seek an informal resolution.

19.2 Arbitration

If informal resolution is not possible, disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Allahabad, Uttar Pradesh, India.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

21. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision shall be effective only if in writing and signed by us.

22. Entire Agreement

These Terms, together with our Privacy Policy, Disclaimer, and other policies referenced herein, constitute the entire agreement between you and Wellness Bharat regarding the use of our website and services.

23. Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign or transfer these Terms without restriction.

24. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Wellness Bharat
AD-50T/2, Ekanki Kunj, Muir Road
Allahabad, Uttar Pradesh, 211002
Phone: +91 93369 44445
Email: info@wellnessbharat.in
Working Hours: Monday to Saturday, 10:00 AM - 6:00 PM

25. Acknowledgment