Privacy Policy

1. Introduction

Wellness Bharat ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you about how we handle your personal data, your privacy rights, and how the law protects you.

This Privacy Policy applies to all information collected through our website (www.wellnessbharat.com), mobile applications, and any related services, sales, marketing, or events (collectively referred to as "Services").

2. Information We Collect

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Register an account on our website
• Place an order for products
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Contact our customer support
• Apply to become a distributor
• Interact with us on social media
• Provide feedback or reviews

The personal information we collect may include:

Category	Data Types	Purpose
Identity Data	Name, username, title, date of birth, gender	Account creation, personalization
Contact Data	Email address, phone number, billing/shipping address	Communication, order delivery
Financial Data	Payment card details, bank account information	Processing payments
Transaction Data	Purchase history, order details, payment records	Order fulfillment, customer service
Technical Data	IP address, browser type, device information, cookies	Website functionality, security
Profile Data	Preferences, interests, feedback, survey responses	Personalization, improvement
Marketing Data	Newsletter subscriptions, communication preferences	Marketing communications

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and usage patterns:

• Log Data: IP address, browser type and version, time zone setting, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, search queries
• Device Data: Device type, unique device identifiers, mobile network information
• Location Data: Approximate geographic location based on IP address
• Cookies: See our Cookie Policy section below for details

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Payment processors (transaction data)
• Delivery partners (shipping and delivery information)
• Social media platforms (if you connect your account)
• Analytics providers (website usage statistics)
• Marketing partners (campaign effectiveness data)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Manage Our Services

• Process and fulfill your orders
• Manage your account and authenticate users
• Provide customer support and respond to inquiries
• Process payments and prevent fraudulent transactions
• Communicate about your orders, account, or services

3.2 To Improve and Personalize Your Experience

• Analyze usage patterns and preferences
• Customize content and product recommendations
• Develop new products and services
• Conduct research and analysis to improve our offerings
• Personalize marketing communications

3.3 For Marketing and Communications

• Send promotional offers, newsletters, and updates (with your consent)
• Conduct surveys, contests, and promotional campaigns
• Display targeted advertisements based on your interests
• Inform you about new products, features, or services

3.4 For Security and Legal Compliance

• Detect and prevent fraud, abuse, and illegal activities
• Protect our rights, property, and safety
• Comply with legal obligations and regulatory requirements
• Enforce our Terms and Conditions
• Respond to legal requests and prevent harm

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data involved and the context in which we collect it:

• Consent: You have given us explicit consent to process your personal data (e.g., marketing communications)
• Contract: Processing is necessary to perform a contract with you (e.g., order fulfillment)
• Legal Obligation: We must process your data to comply with the law
• Legitimate Interests: Processing is in our legitimate interests and not overridden by your rights (e.g., fraud prevention, improving services)

5. How We Share Your Information

We may share your personal information in the following circumstances:

5.1 Service Providers

We share your information with third-party service providers who perform services on our behalf:

• Payment Processors: To process payments securely (e.g., Razorpay, Paytm, PayU)
• Shipping Partners: To deliver your orders (e.g., Blue Dart, DTDC, India Post)
• Cloud Storage Providers: To store data securely (e.g., AWS, Google Cloud)
• Email Service Providers: To send communications (e.g., SendGrid, Mailchimp)
• Analytics Providers: To analyze website usage (e.g., Google Analytics)
• Marketing Partners: To run advertising campaigns (e.g., Facebook, Google Ads)

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.

5.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Law enforcement or public authority requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: We use SSL/TLS encryption for data transmission
• Secure Storage: Data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal data
• Regular Audits: We conduct regular security assessments and audits
• Payment Security: We use PCI-DSS compliant payment gateways
• Password Protection: User passwords are hashed and encrypted
• Monitoring: Continuous monitoring for suspicious activities

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Type	Retention Period	Reason
Account Data	Duration of account + 2 years	Account management, legal compliance
Transaction Data	7 years	Tax and accounting requirements
Marketing Data	Until consent withdrawn	Marketing communications
Technical Data	1-2 years	Analytics and security
Support Tickets	3 years	Customer service improvement

After the retention period expires, we will securely delete or anonymize your personal data.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format.

8.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

8.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal information in certain circumstances, such as:

• The data is no longer necessary for the purpose it was collected
• You withdraw your consent (where consent was the basis for processing)
• The data has been unlawfully processed
• You object to the processing and there are no overriding legitimate grounds

8.4 Right to Restrict Processing

You have the right to request restriction of processing your personal data in certain situations.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transfer it to another controller.

8.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or based on legitimate interests.

8.7 Right to Withdraw Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@wellnessbharat.in
• Phone: +91 93369 44445
• Mail: Privacy Officer, Wellness Bharat, AD-50T/2, Ekanki Kunj, Muir Road, Allahabad, UP 211002

We will respond to your request within 30 days. You will not have to pay a fee to access your personal data or exercise any of your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

9.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Enable basic website functionality (login, cart)	Session/Persistent
Analytics Cookies	Help us understand how visitors use our website	Persistent
Functional Cookies	Remember your preferences and settings	Persistent
Advertising Cookies	Display relevant advertisements	Persistent

9.3 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Accept cookies from specific websites only
• Delete cookies when you close your browser
• Review and delete cookies individually

Note: Blocking cookies may affect your ability to use certain features of our website.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

If you believe we have collected information from a child, please contact us immediately at privacy@wellnessbharat.in.

12. International Data Transfers

Your information may be transferred to and processed in countries other than India. These countries may have data protection laws that are different from the laws of your country.

We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.

13. Marketing Communications

13.1 Opt-In

We will send you marketing communications only if you have opted in to receive them. You can subscribe to our marketing communications through:

• Newsletter subscription forms
• Account registration
• Checkout process

13.2 Opt-Out

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at care@wellnessbharat.in

Please note: Even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. We do not currently respond to DNT signals.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy. If you have any questions about this Privacy Policy or our data practices, please contact:

Data Protection Officer
Wellness Bharat
Email: dpo@wellnessbharat.in
Phone: +91 93369 44445
Address: AD-50T/2, Ekanki Kunj, Muir Road, Allahabad, Uttar Pradesh, 211002

17. Complaints

If you have a complaint about how we handle your personal data, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

18. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Wellness Bharat
AD-50T/2, Ekanki Kunj, Muir Road
Allahabad, Uttar Pradesh, 211002
India

Email: privacy@wellnessbharat.in
Phone: +91 93369 44445
Customer Care: care@wellnessbharat.in
Working Hours: Monday to Saturday, 10:00 AM - 6:00 PM